Description

\u003cp\u003eFrom nation-wide music festivals to small fundraisers, WRSTBND is a leading partner for seamless event technology.\u003c/p\u003e\n\u003cp\u003eWRSTBND was born out of a think tank of tech engineers and event producers to bridge every operational aspect of events. We have created an event technology ecosystem that connects the dots on multiple aspects of an event.\u003c/p\u003e\n\u003cp\u003eWe're pioneering integrated RFID and NFC scanning hardware, edge computing, real-time mobile transactions and backend processes - each with the ability to be customized to specific event needs and goals.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eThe Role\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eOur new Sr. Implementation Manager will guide clients through technical onboarding to ensure they are prepared to successfully launch and operate events using the WRSTBND platform. This role translates event requirements into effective platform configurations, coordinates third-party integrations, leads testing and user acceptance, and trains client teams on essential workflows and best practices. By delivering optimized, thoroughly tested solutions and preparing clients for live operations, this position reduces implementation risk, improves the client experience, and contributes to successful event delivery and strong client relationships.\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eAs a Sr. Implementation Manager for WRSTBND, you'll\u003c/strong\u003e\u003c/p\u003e\n\u003cul type="disc"\u003e\n\u003cli\u003eLead technical onboarding for new clients and events from requirements gathering through launch readiness; document workflows, ticketing configurations, access requirements, user roles, third-party systems, dependencies, ownership, timelines, and operational considerations.\u003c/li\u003e\n\u003cli\u003eTranslate client requirements into appropriate WRSTBND platform configurations; guide clients toward best practices and identify technical risks or unusual requirements before they become event-day issues.\u003c/li\u003e\n\u003cli\u003eConfigure, review, test, and validate events, including ticket types, credentials, access rules, devices, permissions, integrations, and event-specific settings; build and execute end-to-end and user-acceptance testing plans.\u003c/li\u003e\n\u003cli\u003eOwn onboarding and implementation of supported third-party integrations; gather prerequisites, configure external platforms, validate data flows, mappings, permissions, authentication, and expected behavior, and troubleshoot issues across WRSTBND, client, and third-party environments.\u003c/li\u003e\n\u003cli\u003eLead client training for administrators, managers, operators, and other users; teach critical platform and integrated workflows, develop implementation-specific guides and reference materials, and confirm client readiness before handoff.\u003c/li\u003e\n\u003cli\u003eServe as a technical point of contact throughout implementation; coordinate clients, WRSTBND teams, and third-party providers and clearly communicate capabilities, configuration decisions, dependencies, limitations, risks, testing results, and implementation details.\u003c/li\u003e\n\u003cli\u003ePartner closely with Business Development, Operations, and Engineering; escalate complex or net-new integration requirements to Engineering and surface recurring configuration, integration, training, and operational issues.\u003c/li\u003e\n\u003cli\u003eImprove implementation scalability by developing and maintaining onboarding documentation, configuration standards, integration guides, testing procedures, training materials, templates, checklists, standardized processes, and reusable best practices.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eYou don't have to check all the boxes, but we think these skills are important:\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cul type="disc"\u003e\n\u003cli\u003eBA/BS Degree (4-year) (Advanced Degree Preferred) related field\u003c/li\u003e\n\u003cli\u003eExperience with event technology, ticketing, access control, credentialing, or live-event operations\u0026nbsp;\u003c/li\u003e\n\u003cli\u003e4+ years' experience:\n\u003cul type="disc"\u003e\n\u003cli\u003eConfiguring and troubleshooting integrations across multiple technology platforms.\u003c/li\u003e\n\u003cli\u003eLeading software implementations, integrations, onboarding, training, or technical deployments.\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli\u003eExperience using tools such as Postman or similar API testing tools.\u003c/li\u003e\n\u003cli\u003eExperience creating test plans, acceptance criteria, training programs, or technical documentation\u003c/li\u003e\n\u003cli\u003eExperience working directly with clients in a technical environment.\u003c/li\u003e\n\u003cli\u003eAdvanced Excel Skills\u003c/li\u003e\n\u003cli\u003eStrong technical aptitude and ability to quickly learn complex software platforms.\u003c/li\u003e\n\u003cli\u003eKnowledge of software implementation, system integration, client onboarding, training, and technical deployment practices.\u003c/li\u003e\n\u003cli\u003eAbility to work directly with clients and external technology providers in a technical environment.\u003c/li\u003e\n\u003cli\u003eStrong troubleshooting and problem-solving skills, including the ability to translate operational requirements into technical configurations and test scenarios.\u003c/li\u003e\n\u003cli\u003eStrong written communication, documentation, organizational, and project-management skills.\u003c/li\u003e\n\u003cli\u003eAbility to manage multiple implementations while meeting fixed timelines and maintaining a high standard of execution.\u003c/li\u003e\n\u003cli\u003eAbility to identify when client requests conflict with established best practices and confidently recommend effective alternatives.\u003c/li\u003e\n\u003cli\u003eAbility to lead client training and clearly communicate technical workflows to a variety of users.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e\u003cspan class="TextRun SCXW129143701 BCX0" lang="EN-US" data-contrast="auto"\u003e\u003cspan class="NormalTextRun SCXW129143701 BCX0"\u003eAt AXS, we are dedicated to building a diverse,\u0026nbsp;\u003c/span\u003e\u003cspan class="NormalTextRun SCXW129143701 BCX0"\u003einclusive\u003c/span\u003e\u003cspan class="NormalTextRun SCXW129143701 BCX0"\u003e\u0026nbsp;and authentic workplace, so if\u0026nbsp;\u003c/span\u003e\u003cspan class="NormalTextRun SCXW129143701 BCX0"\u003eyou're\u003c/span\u003e\u003cspan class="NormalTextRun SCXW129143701 BCX0"\u003e\u0026nbsp;excited about this role but\u0026nbsp;\u003c/span\u003e\u003cspan class="NormalTextRun SCXW129143701 BCX0"\u003ecan't\u003c/span\u003e\u003cspan class="NormalTextRun SCXW129143701 BCX0"\u003e\u0026nbsp;"check every box\u003c/span\u003e\u003cspan class="NormalTextRun SCXW129143701 BCX0"\u003e"\u0026nbsp;in\u003c/span\u003e\u003cspan class="NormalTextRun SCXW129143701 BCX0"\u003e\u0026nbsp;the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.\u003c/span\u003e\u003c/span\u003e\u003cspan class="EOP SCXW129143701 BCX0" data-ccp-props="{\u0026quot;134233117\u0026quot;:false,\u0026quot;134233118\u0026quot;:false,\u0026quot;201341983\u0026quot;:0,\u0026quot;335559738\u0026quot;:0,\u0026quot;335559739\u0026quot;:200,\u0026quot;335559740\u0026quot;:276}"\u003e\u0026nbsp;\u003c/span\u003e\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003ePay Scale:\u0026nbsp; $88,000 - $90,000\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eBonus:\u0026nbsp; \u003c/strong\u003eThis position is eligible for a bonus under the current bonus plan requirements.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eBenefits: Full-time: \u003c/strong\u003eWe offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u0026nbsp;\u003cspan data-olk-copy-source="MessageBody"\u003e*Employer does not offer work visa sponsorship for this position.\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eThese are some of the perks of working at WRSTBND:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eSalary commensurate with experience\u003c/li\u003e\n\u003cli\u003eHealth, dental, and vision benefits\u003c/li\u003e\n\u003cli\u003e401(k) retirement plan with matching\u003c/li\u003e\n\u003cli\u003eFlexible work hours / policy\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cem\u003eIf you read the above description and feel that WRSTBND excites you, but your experience does not add up completely that is ok. We encourage you to still apply and tell us what makes you passionate and how you can add value to our team.\u0026nbsp;\u003c/em\u003e\u0026nbsp;\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWRSTBND \u003c/strong\u003eis committed to fighting injustice. Fairness is key to our company's purpose. We are an equal opportunity employer and value diversity. WRSTBND is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.\u003c/p\u003e\n\u003cp\u003eRead more about \u003cstrong\u003eWRSTBND \u003c/strong\u003e\u003ca href="https://www.wrstbnd.com/"\u003ehere\u003c/a\u003e or check us out on \u003ca href="https://www.instagram.com/wrstbnd/?hl=en"\u003eInstagram\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eAbout AXS\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003ca href="https://solutions.axs.com/"\u003eAXS\u003c/a\u003e, a subsidiary of\u0026nbsp;\u003ca href="https://www.aegworldwide.com/"\u003eAEG\u003c/a\u003e, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).\u003c/p\u003e\n\u003cp\u003eHeadquartered in Downtown Los Angeles, California,\u0026nbsp;AXS employs more than 500 professionals in multiple locations worldwide. In each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eTo learn more about our culture and values, visit:\u0026nbsp;\u003ca href="https://solutions.axs.com/careers/"\u003ehttps://solutions.axs.com/careers/\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eAbout AEG\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.\u003cbr\u003e\u003cbr\u003eOur business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.\u003c/p\u003e\n\u003cp\u003eWe are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box"\u0026nbsp;in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.\u003c/p\u003e\n\u003cp\u003eWe're an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eAEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship.\u0026nbsp; AEG may require an employee to perform duties outside their normal description.\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e\u003cstrong\u003e\u003cspan data-olk-copy-source="MessageBody"\u003eAEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. \u0026nbsp;We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of\u0026nbsp;race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.\u003c/span\u003e\u003c/strong\u003e\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u0026nbsp;#LI-Hybrid\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e