Description

\u003cp\u003eFor more than 20 years, \u003cstrong\u003eAEG \u003c/strong\u003ehas played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.\u003c/p\u003e\n\u003cp\u003eOur business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.\u003c/p\u003e\n\u003cp\u003eIf you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCrypto.com Arena\u003c/strong\u003e has an unrivaled reputation for excellence, having established itself as one of the world's busiest and most successful venues in the world. As the home of three professional sports franchises - the NBA's Los Angeles Lakers, the NHL's LA Kings and the WNBA's Los Angeles Sparks - Crypto.com Arena has proven to be a home court advantage for the local teams. The AEG owned and operated arena continues to distinguish itself as the host of major, high-profile events of national and international distinction including the 2004, 2011 \u0026amp; 2018 NBA All-Star Games, 2002 \u0026amp; 2017 NHL All-Star Games, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 21 GRAMMY Awards shows.\u0026nbsp;\u003cbr\u003e\u0026nbsp;\u003cbr\u003eFor a quarter of a century, Crypto.com Arena has been marked with performances and special events that brought international stature to the downtown Los Angeles venue including concerts headlined by Taylor Swift, Drake, Beyoncé, Prince, U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Michael Bublé, Carrie Underwood and Justin Timberlake, as well as world championship boxing, family shows and other live events.\u0026nbsp;\u003cbr\u003e\u0026nbsp;\u003cbr\u003eCrypto.com Arena is not only a great venue for sports and entertainment, but it also holds a special place in the hearts of the local community. The arena has witnessed many historic moments, unforgettable performances, and become an iconic landmark in the region for the most popular and important events. \u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eJob Summary:\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eThe Manager, Technology leads the delivery, support, and ongoing improvement of technology systems, network infrastructure, broadcast systems, and event technology services across the L.A. LIVE campus. This hands-on leadership role is central to live event operations, ensuring technology systems are reliable, scalable, and aligned with business and event needs. The Manager, Technology with be working closely with clients, vendors, and internal technology teams while maintaining high service standards and continuously enhance the overall technology environment. The incumbent will also partner with the broader AEG Global Technology team on projects and initiatives to modernize and strengthen technology capabilities. Additionally, the role provides on-site support for events across multiple venues, including line management of part-time event technology staff, flexibility to work evenings and weekends is required.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eEssential Functions:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eLead day-to-day Technology operations by assigning and scheduling work, maintaining team efficiency, and ensuring service delivery meets established SLAs.\u003c/li\u003e\n\u003cli\u003eLine manage, mentor, train, schedule, and oversee full-time and part-time event technology staff to promote high service standards, technical consistency, and operational efficiency.\u003c/li\u003e\n\u003cli\u003ePartner across departments, business functions, and technical teams to align technology services with operational and business needs.\u003c/li\u003e\n\u003cli\u003eProvide hands-on support and administration for core Microsoft technologies, including Active Directory, Windows 11, and Office 365, while delivering end-user support across the campus.\u003c/li\u003e\n\u003cli\u003eTroubleshoot, maintain, and support IT, network, and technology systems in coordination with the VP, Technology to ensure reliable day-to-day operations.\u003c/li\u003e\n\u003cli\u003eStrengthen local IT Service Desk operations by driving end-to-end ticket ownership, rapid triage, and clear communication with staff throughout issue resolution.\u003c/li\u003e\n\u003cli\u003ePerform physical support tasks as needed, including lifting, moving, and deploying IT equipment for workstations, offices, and event-related technology setups.\u003c/li\u003e\n\u003cli\u003eMaintain accurate visibility of IT hardware assets, enforce configuration and security standards, and proactively manage equipment and parts needed to support ongoing operations.\u003c/li\u003e\n\u003cli\u003eManage and configure network and telecoms infrastructure to support both office operations and live event environments.\u003c/li\u003e\n\u003cli\u003eWork closely with the AEG Global Technology Network Team to plan network layouts and integrate new routers, switches, firewalls, and related hardware in support of business growth and infrastructure modernization.\u003c/li\u003e\n\u003cli\u003eProvide on-site IT, network, and cabling support for campus events, ensuring reliable connectivity through installation, testing, troubleshooting, and rapid issue resolution.\u003c/li\u003e\n\u003cli\u003eCoordinate resources and develop accurate technical requirements based on client needs to support successful service delivery and event execution.\u003c/li\u003e\n\u003cli\u003eManage after-hours Technology support requests, diagnose core issues, and escalate critical incidents to specialized engineering teams when needed.\u003c/li\u003e\n\u003cli\u003eCollaborate with AEG Global Technology teams on special projects, operational initiatives, and technical assignments that strengthen overall technology capabilities.\u003c/li\u003e\n\u003cli\u003ePerform other duties and responsibilities as reasonably assigned by senior leadership.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRequired Qualifications:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eAA/AS Degree (2-year) (BA/BS Degree Preferred) in Information Technology, Computer Engineering, Network or related field.\u003c/li\u003e\n\u003cli\u003eMust have 4 -6 years of experience in IT, networking, technical event management, and supervising or line managing part-time event staff.\u003c/li\u003e\n\u003cli\u003eMust have 4 -6 years of experience with the following technologies: Cisco network hardware and software, Cisco Unified Communications hardware and software, SIP trunking, UCCaaS, ServiceNow.\u003c/li\u003e\n\u003cli\u003eMust have 4 -6 years of experience in project participation (including mid-to-large scale projects) and managing multiple projects at one time.\u003c/li\u003e\n\u003cli\u003eMust have 4 -6 years of experience with billing processes preferred, including understanding components and services on the invoices.\u003c/li\u003e\n\u003cli\u003eMust have 4 -6 years of experience and full fluency in the following hardware/software: Telecommunications concepts, Industry trends -SIP, VoIP, Incident and Problem Management via ServiceNow, TEM, Network support.\u003c/li\u003e\n\u003cli\u003eRepresent the team with professionalism, strong written and verbal communication, and a customer-focused approach that supports a high standard of service.\u003c/li\u003e\n\u003cli\u003eStrong customer service and interpersonal skills, with the ability to build effective working relationships and communicate confidently at all levels of the organization.\u003c/li\u003e\n\u003cli\u003eAble to communicate clearly and concisely, both verbally and in writing, across technical and non-technical audiences.\u003c/li\u003e\n\u003cli\u003eAble to work effectively both independently and as a collaborative member of a broader technology team.\u003c/li\u003e\n\u003cli\u003eStrong organizational skills with the ability to prioritize competing requests, coordinate multiple activities, and manage projects in a fast-paced environment.\u003c/li\u003e\n\u003cli\u003eAble to work effectively with cross-functional teams, vendors, and business stakeholders to deliver reliable technology services.\u003c/li\u003e\n\u003cli\u003eStrong working knowledge of network infrastructure, including the ability to configure, troubleshoot, and support items such as port settings and VLAN changes.\u003c/li\u003e\n\u003cli\u003eAble to rack, stack, move, and lift IT and telecommunications equipment weighing up to 50 pounds as part of on-site operational support.\u003c/li\u003e\n\u003cli\u003eKnowledge of structured cabling standards and hands-on cabling practices, including 110 punch-down blocks and terminating RJ45 connectors to T-568B standards.\u003c/li\u003e\n\u003cli\u003eAble to respond to Service Desk and operational support needs outside standard business hours when required.\u003c/li\u003e\n\u003cli\u003eMust be able to participate in a 24/7 on-call rotation to support venues and live events.\u003c/li\u003e\n\u003cli\u003eWilling and able to travel domestically.\u003c/li\u003e\n\u003cli\u003eMust be able to work extended hours and have flexibility to work evenings, weekends, and holidays as required.\u003c/li\u003e\n\u003cli\u003ePreferred: Experience supporting Apple devices, including iPhones and MacBooks.\u003c/li\u003e\n\u003cli\u003ePreferred: Experience configuring and supporting Cisco VoIP telephony systems.\u003c/li\u003e\n\u003cli\u003ePreferred: Prior experience in media, live events, hospitality, or similarly fast-paced operational environments.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePay scale: $124,063 - $158,090\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eBonus: \u003c/strong\u003e\u003cem\u003eThis position is eligible for a bonus under the current bonus plan requirements.\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eBenefits:\u003c/strong\u003e\u003cem\u003e\u003cstrong\u003e Full-time: \u003c/strong\u003eWe offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003eAEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. \u0026nbsp;We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.\u003c/p\u003e\n\u003cp\u003eAEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.\u003c/p\u003e\n\u003cp\u003eEmployer does not offer work visa sponsorship for this position.\u003c/p\u003e\n\u003cp\u003eThis Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)\u003c/p\u003e