Description

WHAT YOU’LL BE DOING:
May include, but not limited to:

Role Summary

The Director of Event Technology leads the strategy, implementation, and ongoing optimization
of all event-related technology across Greenleaf Hospitality Group, including the Kalamazoo
Event Center, Kalamazoo Country Club, Radisson Plaza Hotel, and Wings Event Center. This
role ensures that technology elevates guest experience, drives operational efficiency, and
supports world-class live events, meetings, conferences, and community experiences.

This leader blends strategic vision, technical expertise, and operational excellence to
create seamless, innovative, and reliable event technology environments.

Key Responsibilities

Strategic Leadership & Vision
Develop and lead the long-term event technology vision and roadmap across all GHG
venues.
Establish technology standards, best practices, and system consistency.
Partner with executive leadership, marketing, sales, operations, and events teams to
align technology investments with business goals.
Lead innovation initiatives to enhance guest experience and event production
capabilities.

Systems & Infrastructure

Oversee design, implementation, and maintenance of Audio, video, lighting, broadcast, streaming, digital signage, and event IT
systems.
Manage system integrations across venues and platforms.
Oversee vendor relationships, contracts, and system procurement.

Operational Leadership & Experience Delivery

Oversee all event technology operations, including:
Arena and event center production systems
Hotel, club, and restaurant A/V experiences
Digital signage networks
Video production and content distribution
Hybrid and virtual event technology
Ensure seamless execution for concerts, sporting events, corporate meetings, weddings,
galas, and community experiences.
Establish SOPs, quality standards, safety protocols, and execution playbooks.
Ensure event-day readiness, redundancy planning, and high-performance execution.

Team Leadership & Development

Build, lead, and mentor a high-performing event technology and production team.
Directly oversee the Manager of Event Production and Senior Manager of Event
Technology.
Develop training programs and operational playbooks.
Foster a culture of accountability, service, collaboration, and continuous improvement.

Cross-Functional Collaboration

Partner with Marketing, Sales, Operations, IT, Facilities, Food & Beverage, and Guest
Services teams.
Collaborate with external partners including:
Promoters, touring productions, broadcast partners, Western Michigan University,
and Kalamazoo Wings
Support client-facing teams to enhance event production, value creation, and revenue
opportunities.

Innovation & Future Growth

Continuously identify opportunities to enhance guest experience, production quality, and
operational efficiency.
Lead adoption of new technology platforms across GHG.
Build scalable systems that support business growth.

Financial & Project Management

Manage departmental budgets, capital planning, and forecasting.
Lead major technology projects from concept through execution.
Ensure projects are delivered on time, on budget, and on brand.

WHAT YOU NEED FOR THIS POSITION:

10+ years of experience in event technology, broadcast production, or live event
leadership roles.
10+ years of proven experience leading, developing, and scaling high-performing teams.
Experience in arenas, convention centers, hospitality, sports, or large-scale
entertainment venues.
Deep knowledge of audio, video, lighting, broadcast, streaming, and event IT systems.
Strong communication, collaboration, and executive presence.