Description

Position Summary

The Visitor and Event Coordinator coordinates visitor-experience operations, front-of-house logistics, and approved museum, community, and military events. The role turns Government-approved plans into safe, polished delivery while ensuring that the Contractor does not independently obligate funds, approve payments, set Government policy, or make official commitments.

Essential Responsibilities

• Coordinate approved public programs, recurring operations, and authorized events, including National Coast Guard Museum Association coordination when directed by the Government.
• Prepare run-of-show documents, layouts, schedules, staffing parameters, setup/transition/teardown plans, and event operating procedures within approved requirements.
• Serve as the on-site Contractor point of contact during events; coordinate with authorized stakeholders and enforce approved building protocols, including gallery food/drink restrictions.
• Deconflict daily gallery visitation with approved public or private events and coordinate visitor-flow, crowd-control, accessibility, and safety needs.
• Collect and analyze visitor feedback and visitor-experience measures; recommend process improvements through the Contractor Program Manager.
• Track authorized event costs, vendor invoices, and cost-allocation documentation. Coordinate approved vendors but do not obligate Government funds or approve payments.
• Produce comprehensive "run-of-show" documents, layout designs, and
  scheduling parameters. Supervise physical setup, transition, and teardown of equipment.
• Act as primary physical point of contact during evening/weekend events,
  enforcing strict building protocols (e.g., prohibiting food/drink in gallery spaces). Establish SOPs for these

Requirements

Minimum Qualifications

• Bachelor degree in hospitality management, public relations, marketing, or a related field.
• Two to four years of event planning, hospitality, or front-of-house museum-operations experience.
• Proficiency with Microsoft Office, event-registration systems, and scheduling software.
• Demonstrated experience with visitor flow, crowd control, ADA/accessibility considerations, event logistics, and post-event feedback or metrics.

Preferred Qualifications

• Museum, cultural-institution, public-attraction, senior military, protocol-sensitive, or high-volume public-event experience.
• Familiarity with fire-code, occupancy, and public-event safety constraints.
• Experience managing complex, multi-stakeholder event coordination under pressure and a strong eye for event layouts that respect gallery environments.