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Hornblower
Philadelphia, Pennsylvania, United States
(on-site)
1 day ago
Job Type
Full-Time
Job Function
Management

Description

Salary - $45,000 Annually

City Cruises is seeking a Event Coordinator for our operation in Philadelphia, PA.

About the Opportunity:

The successful Event Coordinator will act as the guest's primary contact post-booking, ensuring a smooth process up until and after the guest's cruise. This position will focus on larger events, with an emphasis on deck and full ship charters around the corporate and wedding markets.

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

Essential Duties & Responsibilities:
  • Coordinate the cruise event details with the Sales, Food & Beverage, Operations, and Administrative Departments once the sale has been finalized.
  • Act as the liaison between the Company and approved third-party vendors placing orders and coordinating deliveries (eg cakes, floral, specialty linens, entertainment, ).
  • Develop comprehensive knowledge of product offerings, product enhancements, vessels, docking locations, pricing, and scripting for all standard public and charters.
  • Serve as the expert for all guest requests, with a focus on ensuring that all commitments can be executed by the operations team based on past events.
  • Obtain all information related to events from the regional and national sales team while effectively utilizing the cruise turnover function in Salesforce.
  • Upon receipt of cruise turnover, reach out to the guest to set an expectation of the timeline for detailing the event.
  • Coordinate all components of the event including final guest counts, tickets, bar packages, photo packages, entertainment, special floor charts, and other special requests.
  • Drive incremental revenue through Upsells to guests and accurately markup all invoices from outside vendors to clients per standard margin.
  • Demonstrate excellence in communicating internally with the Regional Director of Sales, General Manager, and Operations teams to ensure the vision of the client is thoroughly reflected in all operations notes and executed properly.
  • Work alongside operations teams to set up and break down events. Meet and board large groups when they arrive for their cruises. As required, be present during the event, with a special focus on full ship and deck charters to ensure an amazing experience.
  • Take the lead on wedding events by serving as the on-site wedding coordinator for wedding ceremonies and when required, being present and help the operation's team execute a highly detailed wedding.
  • Act as a resource for the account managers for any questions related to events, such as general floor plan questions, food servicing timing, and enhancements.
  • Document guest interaction in Salesforce, with an emphasis on inputting detailed notes and staying on top of all tasks that have been requested.
  • Attend weekly "catering meetings" as an event expert to discuss upcoming events and site inspections.
  • Attend all pertinent meetings as requested by management.
  • Ensure guests are billed correctly for all extra services provided according to the signed contract with the support of Account Managers.
  • Maintain good organizational skills through time management, setting priorities, and accurate details.
  • Maintain up-to-date competitive analysis for region showcasing the offerings and pricing of local competitors.
  • As directed, ensure vessels are ready for site inspections by walking the vessels.
  • During shoulder season, work on any projects as directed by the regional leadership.
  • Additional job duties as assigned.

Requirements & Qualifications:
  • Bachelor's degree in a discipline related to the work of the position required OR equivalent experience required
  • Able to communicate effectively in oral and written form
  • Ability to maintain a high level of organization and ability to handle multiple tasks/projects at one time
  • Must be detail-oriented with the ability to quickly adapt to changing event conditions
  • Must be able to work effectively in a fast-paced environment and meet deadlines
  • Able to establish and maintain effective working relationships
  • Proficient computer & Microsoft Office skills
  • Must be available to work nights, weekends and maintain a fluid schedule

About Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.

Job ID: 72609231

Please refer to the company's website or job descriptions to learn more about them.

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