Description
** EventMobi is a remote-first company and this is a fully remote position. You may reside anywhere in Canada provided you are able to accommodate Eastern time working hours.
ABOUT YOU
You love events: in-person, virtual and hybrid. In some capacity, you have worked as an event coordinator, event planner, or project manager at an association or marketing agency. Extra credit if you have experience creating engaging client interactions and delivering delightful customer experiences.
WHY YOU SHOULD JOIN US?
We are an award-winning event tech startup with teams in Toronto, Berlin, and Manila, proudly serving thousands of customers worldwide. Our commitment to innovation drives us to continuously enhance our products, keeping us at the forefront of the latest event technology trends.
As an Event Success Manager at EventMobi, you’ll play a key role in empowering our customers’ success. Acting as their strategic advisor, you’ll spend your days proactively educating, onboarding, strategizing, problem-solving, and implementing cutting-edge technology and production solutions for our top-tier clients. Collaboration is at the heart of your role—you’ll work closely with our Account Management, Product, and Customer Support teams to ensure our customers not only love using EventMobi but return year after year.
On top of that, you’ll join a fun, dynamic, and inclusive team of professionals who can’t wait to welcome you aboard. As a bonus, you'll become part of the rapidly expanding community of customer success professionals.
WHAT YOUR WORK WILL FOCUS ON:
- Acting as a trusted strategic partner to customers by deeply understanding their event goals, success metrics, and business priorities, and guiding them toward high-impact event outcomes
- Guide customers through technical product training (onboarding) with an events-first mindset—delivering hands-on product training and enablement that prepares teams to execute seamless, high-impact events on our platform.
- Managing full-service event contracts end-to-end, overseeing multiple concurrent events with varying scopes, timelines, and complexity
- Leading proactive project management across the entire event lifecycle—from planning and build through live execution and post-event follow-up
- Collaborating closely with internal cross-functional teams (Customer Support, Product, AV, and Sales) to coordinate requirements, resolve issues, and deliver seamless event experiences
- Monitoring customer health and success metrics, identifying risks or opportunities early, and taking action to drive adoption, retention, and long-term success
- Conducting regular customer touchpoints (including outreach, strategy sessions, and quarterly reviews) to review performance, align on outcomes, and optimize future events
- Maintaining accurate and detailed account, project, and communication records in HubSpot and internal tools
- Proactively identifying potential risks, reviewing contracts and requirements in advance, and escalating issues when needed to ensure smooth delivery
- Supporting live events as needed, including occasional evenings, weekends, or travel for on-site or hybrid event support
- Sharing customer feedback, insights, and improvement ideas with internal teams to continuously enhance processes, products, and the overall customer experience
Requirements
YOUR QUALIFICATIONS:
- At least 2 years experience as an event coordinator, event planner or project coordinator, with proven success managing existing accounts and relationships from a service delivery perspective.
- A love of technology and a passion for its impact on the event industry.
- The ability to think outside the box and continually develop creative strategies to improve our customers' experience.
- An empathetic personality and care about solving problems and helping people.
- Excellent written and verbal communication skills.
- Top-notch organizational skills, adept at multitasking, and excel in thorough documentation and follow-up practices.
You are flexible and adaptable and enjoy having fun in the workplace while focusing on delivering outstanding customer service.
NICE TO HAVE:
- 2-year college diploma or 4-year degree in events management.
- Experience working with event technology, including registration, event app, badges, AV solutions, and virtual events.
- Prior experience providing in-person support or on-site services is a plus.
- Experience working with HubSpot, Salesforce, or other CRMs is also nice.
