Description

The Conference Services Coordinator reports to and supports the Reston Headquarter Conference Center and Senior Manager, Regional Facilities and Conference Centers and will work with meeting organizers and other departments to ensure capabilities are understood and a solid plan to meet requirements is in place.

Key Responsibilities

• Practice excellent customer service and provide the highest quality of service and detail
  
• Monitor conference center mailbox, schedule meetings, coordinate set-ups and communicate with audio-visual tech.
  
• Greet guests and confirm reservations
  
• Support client support requests of all kinds including catering needs & support, and other equipment, set up, supplies, printing, and other general meeting needs. Some evening and weekend work may be required, sometimes on short notice.
  
• Handle room set-up, furniture, and other meeting room set-ups prior to each meeting
  
• Request support and assistance necessary to maintain high level of customer service
  
• Decommission meeting rooms at conclusion of meeting; reorganize room, clean up materials, trash etc.
  
• Work closely with the Audio-Visual Tech on any meeting issues that arise
  
• Maintain positive ongoing relationships
  
• Multitask and prioritize as necessary to meet customer needs
  

Basic Qualifications:

• 1+ years in a customer service role
  
• 1+ years of conference center and/or meeting space experience
  
• 1+ hands-on experience with Microsoft Teams including Meetings, Webinar or Live Events
  

Preferred Skills/Experience:

• Proficient in Outlook, Word, Excel, and PowerPoint
  
• Familiarity with Clickshare and Crestron Controllers
  
• General knowledge with audio-visual conference room set-up/troubleshooting
  

Professional Skills:

• Excellent interpersonal and communication skills
  
• Strong analytical, problem-solving, organizational, and critical thinking capabilities
  
• Integrity, dedication, professionalism and high ethical standards
  
• Team player with the ability to multi-task and work in a fast-paced high-volume environment
  

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Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are committed to creating a culture where we embrace our differences in ideas and identities. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. Learn more about what we dohttps://www.icf.com/ and our commitment to inclusionhttps://www.icf.com/company/about/diversity-inclusion.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy .

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: Know Your Rights and Pay Transparency Statement .

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is :
$39,970.00 - $67,949.00

Reston, VA (VA30)